LuckyDays Casino Privacy Policy

At LuckyDays Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use our services at luckydays.com. We encourage you to read this document carefully before registering an account or using any features of our platform. By using LuckyDays Casino, you acknowledge that you have read and understood the practices described herein.

Who We Are

LuckyDays Casino is operated by Jungle Media Ltd., a company incorporated in Malta with registration number C 79253. Our registered address is Level 1, Burlington Complex, Dragonara Road, St. Julians, Malta. We hold a licence issued by the Malta Gaming Authority (MGA), licence number MGA/B2C/822/2020, issued on 03/06/2021. As a licensed and regulated operator, we are legally obligated to handle your personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

If you have any questions about how we handle your data, you are welcome to contact our support team at help@luckydays.com. We are here to assist you and ensure full transparency regarding our data practices.

Information We Collect

When you register and use our LuckyDays Casino platform, we may collect the following categories of personal data:

• Full name, date of birth, and contact details including email address and phone number
• Residential address and proof of identity documents for verification purposes
• Financial information, including payment method details, deposit and withdrawal history
• Account login credentials and session data
• Gaming activity and transaction history on our platform
• Device and browser information, including IP address and geolocation data
• Communications you send us, including live chat transcripts and email correspondence
• Preferences and settings you configure within your account

We may also collect information through cookies and similar tracking technologies. For full details, please refer to our Cookie Policy section below.

How We Use Your Information

At LuckyDays Casino, we use the personal data we collect for a range of lawful purposes, including:

• Verifying your identity and age to comply with our regulatory obligations
• Processing your deposits and withdrawals through methods such as Trustly, Visa, MasterCard, Skrill, Neteller, and bank transfers
• Managing your account and providing access to our 1,000+ games library
• Communicating with you about your account, promotions, and service updates
• Detecting and preventing fraud, money laundering, and other illegal activities
• Meeting our legal obligations under the MGA licence and applicable law
• Improving our services, including the LuckyDays Casino app experience
• Conducting responsible gambling checks and providing safer gambling tools

Legal Basis for Processing

We process your personal data on the following legal grounds in accordance with GDPR:

• Contractual necessity – We need your data to provide you with the services you have requested, including account management and payment processing.
• Legal obligation – We are required to process certain data to comply with our MGA licence conditions, anti-money laundering laws, and other regulatory requirements.
• Legitimate interests – We may process data to prevent fraud, improve our platform, and ensure the security of our services.
• Consent – Where we rely on your consent, such as for marketing communications, you have the right to withdraw that consent at any time.

Cookies and Tracking Technologies

Our LuckyDays Casino website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content. We use the following types of cookies:

• Essential cookies – Required for the basic functionality of our website, including secure login and session management
• Analytical cookies – Help us understand how visitors interact with our platform so we can improve it
• Marketing cookies – Used to deliver relevant promotions and track the effectiveness of our campaigns
• Preference cookies – Remember your language, currency, and other settings across visits

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in order to operate our business, including:

• Payment processors and banking partners to facilitate deposits and withdrawals
• Game software providers such as Play'n GO, Evolution Gaming, NetEnt, Quickspin, and Microgaming
• Identity verification and KYC service providers
• Regulatory bodies, including the Malta Gaming Authority, when required by law
• Our Alternative Dispute Resolution (ADR) entity, Casino Reviews (The POGG), if a complaint is escalated
• Fraud prevention and anti-money laundering service providers

All third parties we work with are contractually required to handle your data securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. In most cases, we are obligated to retain records for a minimum of five years following account closure, in line with our MGA licence obligations and anti-money laundering regulations. After this period, we securely delete or anonymise your data.

Your Rights

As a user of our LuckyDays Casino services, you have the following rights under GDPR:

• Right of access – You may request a copy of the personal data we hold about you
• Right to rectification – You may ask us to correct any inaccurate or incomplete information
• Right to erasure – In certain circumstances, you may request that we delete your data
• Right to restriction – You may request that we limit how we use your data
• Right to data portability – You may request that we transfer your data to another service provider
• Right to object – You may object to our processing of your data in certain situations
• Right to withdraw consent – Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at help@luckydays.com. We will respond to all valid requests within 30 days.

Security of Your Data

We at LuckyDays Casino take the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure server infrastructure, and strict internal access controls. Despite our efforts, no system can be 100% secure, and we encourage you to use a strong, unique 5wRK+NHS1Ayd+IdM for your account and to contact us immediately if you suspect any unauthorised activity.

Restricted Jurisdictions

Our services are not available to residents of certain countries, including the United States and its territories, as well as a broad list of restricted jurisdictions detailed in our Terms and Conditions. If you are located in a restricted country, you are not permitted to register or play at LuckyDays Casino. We use geolocation and other verification tools to enforce these restrictions.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our support team. You can contact us at any time via email at help@luckydays.com or through the live chat feature available on our website. We are committed to resolving your queries promptly and transparently.