Responsible Gaming at LuckyDays
At LuckyDays Casino, we believe that gaming should always be a fun and enjoyable experience. We are fully committed to promoting responsible gambling across our platform and take our duty of care to every player seriously. Our responsible gaming framework is built on the principles of player protection, transparency, and prevention — and we hold ourselves to the highest standards set by the Malta Gaming Authority (MGA), under licence no. MGA/B2C/822/2020. Whether you access the LuckyDays Casino login page from a desktop or use our luckydays app, our tools and safeguards are always available to you.
Our Commitment to Safer Gambling
Here at LuckyDays, we recognise that while the vast majority of players enjoy gaming responsibly, a small number of individuals may develop problematic gambling habits. We take this responsibility seriously and have implemented a comprehensive suite of measures to help our players stay in control. As a licensed operator, we are required to provide these tools — but more importantly, we genuinely care about the wellbeing of every person who chooses to play at Lucky Days Casino.
Gambling is only suitable for adults. We strictly prohibit underage gambling and take all necessary steps to verify the age of our players during registration. If we have any reason to believe that a player may be under the legal gambling age, we will suspend their account immediately pending verification.
Recognising Problem Gambling
At LuckyDays Casino, we want to help you identify early warning signs of problematic gambling behaviour. Being aware of these signs is the first step toward taking action. Ask yourself the following questions honestly:
- Do you spend more money on gambling than you can afford to lose?
- Do you find yourself chasing losses in an attempt to recover money?
- Has gambling begun to interfere with your work, relationships, or daily life?
- Do you feel anxious, irritable, or restless when you are not gambling?
- Do you hide your gambling habits from friends or family?
- Have you borrowed money or sold possessions to fund your gambling?
- Do you gamble to escape stress, depression, or other emotional difficulties?
If you answered 'yes' to any of the above, we strongly encourage you to use the responsible gaming tools available on our Lucky Days online casino platform or seek help from a professional support organisation.
Responsible Gaming Tools We Provide
We offer a wide range of self-management tools that are accessible directly through your account at Lucky Days. These tools are free to use and can be activated at any time. We encourage all of our players — not just those experiencing difficulties — to make use of these features as a proactive measure.
Deposit Limits
At LuckyDays, we allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period. Reductions to limits, however, are applied immediately. This gives you full control over how much you spend on our platform.
Session Time Limits
Our Lucky Days Casino platform allows you to set a maximum session duration. Once your chosen time is reached, you will be automatically logged out. We may also send you reminders during longer gaming sessions to encourage you to take regular breaks.
Reality Checks
We provide optional reality check notifications that remind you how long you have been playing and how much you have wagered during your current session. These pop-up alerts can be configured in your account settings and serve as a useful checkpoint during your gaming activity.
Self-Exclusion
If you feel that you need a break from gambling, we at LuckyDays Casino offer both temporary cool-off periods and longer-term self-exclusion options. A temporary exclusion can range from 24 hours to several weeks, while a permanent self-exclusion will close your account for a minimum of five years. During any self-exclusion period, we will not send you any promotional material or bonus offers.
To activate self-exclusion on your Lucky Days account, please contact our support team via live chat or email us at help@luckydays.com. We will process your request promptly and with full confidentiality.
Account Closure
If you wish to close your account permanently for responsible gaming reasons, we will honour that request without delay. Please note that if you self-exclude through LuckyDays, you should also consider self-excluding from other gambling platforms you may use, as our exclusion applies solely to our services.
Support Organisations and External Resources
We at Lucky Days understand that some players may need support that goes beyond what we can provide as an operator. We actively encourage players to reach out to professional organisations that specialise in gambling-related harm. The following resources are available free of charge:
- GamCare — www.gamcare.org.uk — provides support, information and counselling for problem gamblers in the UK and beyond.
- Gamblers Anonymous — www.gamblersanonymous.org — a fellowship of men and women who have joined together to overcome compulsive gambling.
- BeGambleAware — www.begambleaware.org — offers free and confidential support and advice for anyone affected by problem gambling.
- Gordon Moody Association — www.gordonmoody.org.uk — provides residential treatment programmes for those with serious gambling disorders.
Our LuckyDays support team is also available to direct you to local resources relevant to your region, whether you are playing from Canada, Finland, New Zealand, or any other territory where our services are offered.
Protecting Young People
We are deeply committed to ensuring that minors cannot access our Lucky Days platform. Our minimum age requirement is 18 years old (or the legal gambling age in your jurisdiction, whichever is higher). We conduct age verification checks during the registration process and reserve the right to request additional documentation at any time.
We also recommend that adults who share devices with children install parental control software to prevent underage access to any online gambling content. Useful tools include:
- Net Nanny — www.netnanny.com
- Cyberpatrol — www.cyberpatrol.com
- Gamblock — www.gamblock.com
Our Responsible Gaming Principles
At LuckyDays Casino, responsible gaming is not just a regulatory requirement — it is a core value. Our team is trained to identify signs of problem gambling and respond with care and sensitivity. We will never encourage players to chase losses, exceed their limits, or gamble beyond their means.
If you have any concerns about your gambling habits, or if you would like to discuss any of the tools and resources we offer, please do not hesitate to reach out to us. Our Lucky Days Casino support team is available via live chat and email at help@luckydays.com. We are here to help — not just as a service, but as a genuine commitment to your wellbeing.
Our LuckyDays platform is licensed and regulated by the Malta Gaming Authority. Any complaints or disputes may also be referred to our Alternative Dispute Resolution (ADR) entity, Casino Reviews (The POGG), or directly to the MGA regulator. We also invite you to explore our LuckyDays Casino bonuses page to learn more about our promotions and how we ensure they are offered responsibly.
Content updated: June 12, 2026