LuckyDays Terms and Conditions

Welcome to LuckyDays — your trusted online casino destination operated by Jungle Media Ltd., incorporated in Malta (company registration no. C 79253), with registered address at Level 1, Burlington Complex, Dragonara Road, St. Julians, Malta. By accessing or using our services at LuckyDays Casino, you agree to be bound by these Terms and Conditions in their entirety. Please read this document carefully before creating an account or placing any wagers. If you do not agree with any part of these terms, we ask that you refrain from using our platform.

1. General Information

At Lucky Days, we operate under a licence issued by the Malta Gaming Authority (MGA), licence number MGA/B2C/822/2020, issued on 03 June 2021. We are committed to providing a fair, transparent, and secure gaming environment to all eligible players. Please note that some additional games available on our platform may be provided outside MGA regulation — these games are clearly flagged in-game for your awareness.

Our LuckyDays platform has been serving players since 2019, offering a wide range of casino games including slots, jackpots, live casino, table games, arcade, crash, and scratch cards from top-tier providers such as Play'n GO, Evolution Gaming, NetEnt, Quickspin, Nolimit City, Microgaming, Red Tiger, and Relax Gaming.

2. Eligibility and Account Registration

2.1 Who May Use Our Services

To register and play at LuckyDays Casino, you must meet the following eligibility criteria:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be located in any of our restricted territories at the time of registration or gameplay.
• You must be legally permitted to engage in online gambling under the laws applicable to you.
• You must register only one account per household, device, and IP address.

2.2 Restricted Jurisdictions

We do not accept players from the United States of America (including its territories such as American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands), Australia, Bulgaria, China, France, Spain, Sweden, Switzerland, and numerous other jurisdictions as listed in our full restricted countries policy (version 2.0, effective 01/02/2025). If you attempt to access our Lucky Days online casino from a restricted country, we reserve the right to void any winnings and close your account without prior notice.

3. Deposits and Withdrawals

3.1 Deposits

At LuckyDays, we support a variety of trusted payment methods including Trustly, BankID, Swish, debit cards, e-wallets (Skrill, Neteller, ecoPayz), prepaid cards (paysafecard), instant banking, fast bank transfers, and standard bank transfers. The minimum deposit amount is €20. E-wallets and prepaid card deposits are processed immediately, while bank transfers may take 2–5 working days to reflect in your account balance.

3.2 Withdrawals

Our LuckyDays payment team processes all withdrawal requests within 24 hours, provided your account is fully verified and no additional documentation is required. The minimum withdrawal amount is €10 (or £10 equivalent). After processing, funds may take up to 5 banking days to fully arrive depending on your chosen method:

• Visa and MasterCard: 1–3 banking days
• Bank Transfer: 1–3 banking days
• E-wallets: same-day processing

We reserve the right to request identity verification documents before processing any withdrawal. This is a standard anti-money laundering procedure we are required to follow under our MGA licence obligations.

4. Bonuses and Promotions

4.1 Welcome Offer

At Lucky Days Casino, we offer new players 200 Free Spins on Book of Dead upon their first deposit of €20 or more. No registration is required when depositing via Trustly or BankID. Please note that this Lucky Days Casino bonus — including the welcome free spins — is currently available exclusively to players located in Finland. The following wagering conditions apply:

• Wagering requirement: 40x on free spin winnings
• Maximum stake with bonus funds: €5 per spin/round
• Free spins and bonus funds expire 30 days after registration

4.2 Wagering Contributions

We apply the following contribution rates toward wagering requirements across our LuckyDays game library:

• Slots: 100%
• Live Roulette, Live Blackjack, and other live casino games: 10%
• Table games: 5%
• Jackpots, Arcade, Crash, Plinko, and Scratch games: 0%

4.3 App-Exclusive Promotions

We currently offer additional bonuses and promotions exclusively for users of the Lucky Days Casino app. Our native Android application (available via direct APK download) features 2,000+ games and unlocks access to app-only promotional offers. We encourage eligible players to download the LuckyDays app to take full advantage of these exclusive deals.

5. Responsible Gaming

We at LuckyDays are deeply committed to promoting responsible gambling. We provide a range of tools to help you stay in control of your gaming activity, including deposit limits, session time limits, reality checks, self-exclusion, and cooling-off periods. If you feel your gambling may be becoming problematic, we strongly encourage you to use these tools or contact our support team immediately at help@luckydays.com.

Our Lucky Days platform also supports access to external organisations such as GamCare, BeGambleAware, and Gambling Therapy, which offer free and confidential support to those affected by gambling-related harm.

6. Customer Support and Dispute Resolution

Our LuckyDays support team is available via live chat and email at help@luckydays.com. We strive to resolve all player queries promptly and fairly. Should a dispute arise that we are unable to resolve directly, you may escalate your complaint to our approved Alternative Dispute Resolution (ADR) entity: Casino Reviews (The POGG). The Malta Gaming Authority serves as our primary regulatory body and may also be contacted in cases of unresolved complaints.

7. Intellectual Property and Account Termination

All content, trademarks, software, and intellectual property featured on our LuckyDays Casino platform remain the exclusive property of Jungle Media Ltd. or our licensed partners. You may not reproduce, distribute, or commercially exploit any part of our site without prior written consent. We reserve the right to suspend or permanently terminate any account that breaches these Terms and Conditions, engages in fraudulent activity, or is found to be operated from a restricted jurisdiction. In such cases, we may withhold any pending withdrawals pending investigation.

8. Amendments to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. When we make significant changes, we will notify you via email or through a prominent notice on our platform. Your continued use of LuckyDays after such changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.

These Terms and Conditions are governed by the laws of Malta. By using our services, you submit to the exclusive jurisdiction of the Maltese courts for the resolution of any disputes arising from your use of our platform.